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Preferred Timeshare Resales BBB Business Review

Meet our Team

Karen Phelan
My childhood was spent in the San Francisco Bay Area. Born in San Mateo, I lived in various cities while growing up, such as San Mateo CA, Atherton CA, and Sunnyvale CA. With no college education, equipped only with street smarts and a healthy conscience, I moved to beautiful South Lake Tahoe in 1981. The Ridge Tahoe is where I started working in the timeshare industry, in 1985. Having worked in various capacities for timeshare developers, I grew to understand my ultimate calling in the business, which is the timeshare resale sector of the marketplace. Call 760-760-1111, ext. 22
Gena Grossman
Licensed Real Estate Agent
I’ve been working in the timeshare industry for over 12 years. I started in the industry with timeshare resales at a Palm Springs resort. I was later offered a position as Director of Operations for a new sales development. Though I learned a lot working in new sales, I chose to go back to resales with Preferred Timeshare Resales which I find to be  more rewarding, as I'm offering Buyers and Sellers alike, a safe and professional environment to complete their timeshare transactions.
Call Today 760-760-1111, ext. 25
Christine Mason
Licensed Real Estate Agent
I have been working with Preferred Timeshare Resales for the past 8 years and have known my Broker, Karen Phelan, for over 30 years! I grew up in West Point California in The Gold Rush country. As a child, I enjoyed panning for gold, swimming in rivers and lakes, fishing, nature and the easy going country life. Right after high school I moved to Lake Tahoe, California and started in the timeshare industry. I have been in the timeshare industry since 1981 - over 38 years of timeshare experience for you!
760-760-1111, ext. 24
Sue McPherson
Licensed Real Estate Broker-Associate
As a top producing sales executive at Marriott for over eight years, and in the timeshare industry since 1987, I also take pride in my expertise and knowledge of the timeshare industry.  I  specialize in the Marriott Vacation Club system, Marriott Destination Points program, as well as all other hotel brands including Hyatt, Hilton, Starwood and Four Seasons.  My goal is to always provide superior customer service, product knowledge, the utmost of integrity and professionalism.  I look forward to serving you!
Call Today 760-760-1111, ext. 27
Laura Posselt
Licensed Real Estate Agent
Our office is not a high-pressure sales environment - In our no-pressure environment, it helps me to get to know my clients, so I can help them better.  A successful transaction requires listening to my client's needs, and there is nothing more gratifying to me than a happy client!

Being a timeshare owner myself, I give my clients the insight they need to make intelligent choices. I look forward to helping you with creating luxury, affordable timeshare vacations for you and your loved ones.

760-760-1111, ext. 26

True Stories

"This is the only timeshare resale company, of many that I contacted, which was very professional and honest. Doing business with them was easy and straight forward."
Kermit A.
"Our family timeshare was sold in a professional manner."
Douglas E.
"I was very pleased with how smooth Preferred Timeshare Resale's process was through every step. Great to do business with these folks."
Dan S.
"It is not often one can rave about an experience with timeshare resale agents, but we had an amazing experience. Not just once, but three times. I highly recommend Preferred Timeshare; especially Sue McPherson. They assist in getting the best price and are absolutely transparent about the process. Quick and Easy. How good is that?"
Dan O.
"In a business segment with tons of shady characters, Preferred Timeshares Resales is a shining star and an oasis of stability. I recently completed a transaction for the sale of my timeshare and while it was for an amount much less than I would have liked, this was a function more of the saturated market for timeshare resales than anything else. As I was done with using our timeshare and paying the annual fees (escalating at a ridiculous rate), I just wanted out. Sue made this happen. The experience was easy, pleasurable and painless. Sue takes the time to explain the process, makes herself available for questions or concerns during the sale and follows-up to button everything up. I couldn't have asked for a better or smoother process. If I had to sell another timeshare, my first call would be to Sue and Preferred Timeshare Resales. You can definitely count on an above board business that isn't shady, slimy or not looking out for you. Even when I first called Sue, when she walked me through the sales scenario, she was very upfront about how little I'd be able to recoup from my initial investment and said she's understand if I didn't want to follow through with a sale. She didn't try to run a game on me and the whole time I felt she took my interests and concerns to heart."
Joel M.
BBB Accredited Business: A+ Rating