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Preferred Timeshare Resales BBB Business Review

Meet our Team

Frances Chestnut
Licensed Real Estate Agent - Timeshare Resale Specialist

My ‘wheelhouse’ of specialty includes Marriott, Vistana, Hyatt, Hilton, and some Mexico timeshares on the resale market. Whether you’re a buyer or seller, lean on my expertise to navigate your timeshare transaction.

You can count on me for an honest, professional, and safe experience throughout the transaction process.

760.760.1111, ext. 23 

Michael Mitchell, JD
Broker/Owner

Professionally, I am a California real estate broker with over 15 years of experience as an entrepreneur, giving clients that personal first-class customer service resulting in many millions of dollars of residential sales annually. My transition to timeshare resales was born both out of being a timeshare owner and my passion for real estate. The natural progression to timeshare resales is a result of finding what you love to do. When you love the work you do, it doesn’t feel like work at all!

760.760.1111, ext. 29

California Broker ID: 01464842

Terri Trout
Licensed Real Estate Agent - Timeshare Resale Specialist

It all started when I was introduced to Marriott Vacation Club Travel, and I was hooked. This spawned my career as a real estate agent, specializing in Timeshare Resales. I have enjoyed 15 Years practicing Timeshare Resales for Marriott, Westin, Hyatt, Hilton, Ritz Carlton, Four Seasons, Teton Club Quarter shares with the highest respect and fairness for both Buyer and Seller.

I foster positive experiences for buyers and sellers alike, creating a win-win for everyone. Let me foster yours. 

760.760.1111, ext. 28

Karen Phelan
Broker
My childhood was spent in the San Francisco Bay Area. Born in San Mateo, I lived in various cities while growing up, such as San Mateo CA, Atherton CA, and Sunnyvale CA. With no college education, equipped only with street smarts and a healthy conscience, I moved to beautiful South Lake Tahoe in 1981. The Ridge Tahoe is where I started working in the timeshare industry, in 1985. Having worked in various capacities for timeshare developers, I grew to understand my ultimate calling in the business, which is the timeshare resale sector of the marketplace. Call 760-760-1111, ext. 22
Gena Grossman
Licensed Real Estate Agent - Timeshare Resale Specialist
I’ve been working in the timeshare industry for over 12 years. I started in the industry with timeshare resales at a Palm Springs resort. I was later offered a position as Director of Operations for a new sales development. Though I learned a lot working in new sales, I chose to go back to resales with Preferred Timeshare Resales which I find to be  more rewarding, as I'm offering Buyers and Sellers alike, a safe and professional environment to complete their timeshare transactions.
Call Today 760-760-1111, ext. 25
Christine Mason
Licensed Real Estate Agent - Timeshare Resale Specialist
I have been working with Preferred Timeshare Resales for the past 8 years and have known my Broker, Karen Phelan, for over 30 years! I grew up in West Point California in The Gold Rush country. As a child, I enjoyed panning for gold, swimming in rivers and lakes, fishing, nature and the easy going country life. Right after high school I moved to Lake Tahoe, California and started in the timeshare industry. I have been in the timeshare industry since 1981 - over 38 years of timeshare experience for you!
760-760-1111, ext. 24
Laura Posselt
Licensed Real Estate Agent - Timeshare Resale Specialist
Our office is not a high-pressure sales environment - In our no-pressure environment, it helps me to get to know my clients, so I can help them better.  A successful transaction requires listening to my client's needs, and there is nothing more gratifying to me than a happy client!

Being a timeshare owner myself, I give my clients the insight they need to make intelligent choices. I look forward to helping you with creating luxury, affordable timeshare vacations for you and your loved ones.

760-760-1111, ext. 26

True Stories

"We sold our two Gold units at Aviara through Preferred Timeshare Resales. They were thorough, professional and lived up to all of their promises. They were helpful in navigating with Aviara, which was not particularly cooperative in the process and got the transaction completed on time."
Stephen A.
Texas
"Outstanding service from Gena Grossman. Best service I have ever had when selling Time Shares!"
Roy S.
Colorado
"It is not often one can rave about an experience with timeshare resale agents, but we had an amazing experience. Not just once, but three times. I highly recommend Preferred Timeshare; especially Sue McPherson. They assist in getting the best price and are absolutely transparent about the process. Quick and Easy. How good is that?"
Dan O.
Arizona
"Preferred Timeshare Resales got me out of my timeshare for less money than anyone else I contacted. Our Grandchildren are no longer interested in visiting the timeshare and the annual maintenance fees were approaching $1,000.00 per year for my every-other-year timeshare. Preferred Timeshare Resales got me out of the contract. Their team was excellent, very polite and professional. They kept me fully informed throughout the entire process. I couldn't have had a more pleasant experience."
Richard C.
California
"Professional, honest and very supportive during the sale of our timeshare."
Judith T.
California
BBB Accredited Business: A+ Rating