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Preferred Timeshare Resales BBB Business Review

Meet our Team

Frances Chestnut
Licensed Real Estate Agent - Timeshare Resale Specialist

My ‘wheelhouse’ of specialty includes Marriott, Vistana, Hyatt, Hilton, and some Mexico timeshares on the resale market. Whether you’re a buyer or seller, lean on my expertise to navigate your timeshare transaction.

You can count on me for an honest, professional, and safe experience throughout the transaction process.

760.760.1111, ext. 23 

Michael Mitchell, JD
Broker/Owner

Professionally, I am a California real estate broker with over 15 years of experience as an entrepreneur, giving clients that personal first-class customer service resulting in many millions of dollars of residential sales annually. My transition to timeshare resales was born both out of being a timeshare owner and my passion for real estate. The natural progression to timeshare resales is a result of finding what you love to do. When you love the work you do, it doesn’t feel like work at all!

760.760.1111, ext. 29

California Broker ID: 01464842

Terri Trout
Licensed Real Estate Agent - Timeshare Resale Specialist

It all started when I was introduced to Marriott Vacation Club Travel, and I was hooked. This spawned my career as a real estate agent, specializing in Timeshare Resales. I have enjoyed 15 Years practicing Timeshare Resales for Marriott, Westin, Hyatt, Hilton, Ritz Carlton, Four Seasons, Teton Club Quarter shares with the highest respect and fairness for both Buyer and Seller.

I foster positive experiences for buyers and sellers alike, creating a win-win for everyone. Let me foster yours. 

760.760.1111, ext. 28

Karen Phelan
Broker
My childhood was spent in the San Francisco Bay Area. Born in San Mateo, I lived in various cities while growing up, such as San Mateo CA, Atherton CA, and Sunnyvale CA. With no college education, equipped only with street smarts and a healthy conscience, I moved to beautiful South Lake Tahoe in 1981. The Ridge Tahoe is where I started working in the timeshare industry, in 1985. Having worked in various capacities for timeshare developers, I grew to understand my ultimate calling in the business, which is the timeshare resale sector of the marketplace. Call 760-760-1111, ext. 22
Gena Grossman
Licensed Real Estate Agent - Timeshare Resale Specialist
I’ve been working in the timeshare industry for over 12 years. I started in the industry with timeshare resales at a Palm Springs resort. I was later offered a position as Director of Operations for a new sales development. Though I learned a lot working in new sales, I chose to go back to resales with Preferred Timeshare Resales which I find to be  more rewarding, as I'm offering Buyers and Sellers alike, a safe and professional environment to complete their timeshare transactions.
Call Today 760-760-1111, ext. 25
Christine Mason
Licensed Real Estate Agent - Timeshare Resale Specialist
I have been working with Preferred Timeshare Resales for the past 8 years and have known my Broker, Karen Phelan, for over 30 years! I grew up in West Point California in The Gold Rush country. As a child, I enjoyed panning for gold, swimming in rivers and lakes, fishing, nature and the easy going country life. Right after high school I moved to Lake Tahoe, California and started in the timeshare industry. I have been in the timeshare industry since 1981 - over 38 years of timeshare experience for you!
760-760-1111, ext. 24
Laura Posselt
Licensed Real Estate Agent - Timeshare Resale Specialist
Our office is not a high-pressure sales environment - In our no-pressure environment, it helps me to get to know my clients, so I can help them better.  A successful transaction requires listening to my client's needs, and there is nothing more gratifying to me than a happy client!

Being a timeshare owner myself, I give my clients the insight they need to make intelligent choices. I look forward to helping you with creating luxury, affordable timeshare vacations for you and your loved ones.

760-760-1111, ext. 26

True Stories

"I was very pleased with how smooth Preferred Timeshare Resale's process was through every step. Great to do business with these folks."
Dan S.
Missouri
"Was a great experience working with Laura Posselt from Preferred Timeshare Resale, I would recommend this company to anyone who wants to sell their timeshare."
Teri M.
California
"Professional, honest and very supportive during the sale of our timeshare."
Judith T.
California
I have purchased several timeshares on the secondary market. I have had varying experiences with timeshare purchases and resales. The reason for the five star review is because Frances Chestnut did an amazing job in walking me through the entire process with virtually no issues from start to finish. She provided her contact information and always answered when I reached out to her for questions. She was responsive and extremely knowledgeable in regards to the buy/sell process with timeshares. Her follow up with me after the transaction was completed is what really sold me on her services. I will definitely use Frances in the future for all my timeshare needs as it pertains to buying and selling. :)
David C.
California
"In a business segment with tons of shady characters, Preferred Timeshares Resales is a shining star and an oasis of stability. I recently completed a transaction for the sale of my timeshare and while it was for an amount much less than I would have liked, this was a function more of the saturated market for timeshare resales than anything else. As I was done with using our timeshare and paying the annual fees (escalating at a ridiculous rate), I just wanted out. Sue made this happen. The experience was easy, pleasurable and painless. Sue takes the time to explain the process, makes herself available for questions or concerns during the sale and follows-up to button everything up. I couldn't have asked for a better or smoother process. If I had to sell another timeshare, my first call would be to Sue and Preferred Timeshare Resales. You can definitely count on an above board business that isn't shady, slimy or not looking out for you. Even when I first called Sue, when she walked me through the sales scenario, she was very upfront about how little I'd be able to recoup from my initial investment and said she's understand if I didn't want to follow through with a sale. She didn't try to run a game on me and the whole time I felt she took my interests and concerns to heart."
Joel M.
Idaho
BBB Accredited Business: A+ Rating